Terms and Conditions of Service | The Transport Company Limited

"The Company" or "We" refers to the website busticket.in.th and Thai Route Dot Com Co., Ltd., which sells bus tickets.
"Bus Operator" or "Service Provider" refers to The Transport Company Limited, which operates bus services and authorizes the Company to manage and sell bus tickets.
"Passenger" or "You" refers to any person traveling or intending to travel by bus (excluding bus service staff) under the tickets managed or sold by the Company.
"Luggage" refers to personal belongings you bring during the journey, including both registered and unregistered baggage unless stated otherwise.
"Fees," "Fares," or "Service Charges" refer to the prices, expenses, and related conditions for such services.
"Website" refers to www.busticket.in.th and/or other ticketing websites provided by the Company for online booking purposes.

1.1 These Terms and Conditions apply to all passengers and anyone who interacts with the Company. They become effective upon successful ticket purchase. These terms apply specifically to bus services for which the Company is authorized to manage and sell tickets.

1.2 These Terms and Conditions are written in Thai. In the event of translation into another language, the Thai version shall prevail. If there is any inconsistency with other Company terms, these Terms and Conditions shall take precedence unless otherwise stated.

2.1 Emails, SMS, and electronic tickets issued by the Company serve as proof of transaction between you and the Company. The travel schedule, electronic ticket, these Terms and Conditions, and the Bus Operator’s rules (including related fees) together constitute the agreement for service.

2.2 Fares cover transportation from departure to arrival stations only. They exclude handling fees, service channel charges, special service charges, payment point fees, and any other ticketing system-related costs.

2.3 Transfers or changes to the service agreement between you and the Company are permitted only under the conditions set by the Bus Operator.

2.4 Identification: You must check in and/or collect your ticket before boarding by presenting the booking ID and a valid photo ID (e.g., national ID card, passport, or government-issued card). The Bus Operator may also require proof of payment or travel schedule.

3.1 Reservations can be made through www.busticket.in.th, authorized websites, phone, ticket counters, or kiosks. Booking must be completed before the scheduled travel time set by the Bus Operator. After booking, you will receive a booking ID and must complete payment through the specified channels within the given timeframe. Failure to do so will result in automatic cancellation.

3.2 Payment channels include online service counters, credit cards (VISA/MasterCard), and other Company-approved payment agents or channels.

3.3 Seat Selection: You may select your seat during booking. However, the Company and/or the Bus Operator reserve the right to change the bus or seat if necessary.

3.4 Booking Confirmation: Your booking is confirmed only after full and correct payment is received within the specified time. You can check your booking status on www.busticket.in.th or via the Call Center.

3.5 Travel Changes: You may change passenger details, travel date, or cancel tickets through the Bus Operator under its terms, or via the Company’s online system following its procedures.

3.6 You acknowledge and consent to provide your personal information to the Company for booking and confirmation purposes, and for additional services and facilities.

4.1 You must arrive at the departure station at least 30 minutes before departure for check-in at The Transport Company’s counter. You are responsible for following the schedule provided at booking. If you fail to check in on time or lack the required documents, the Company may refuse service without liability. In such cases, the reservation will be void and non-refundable.

4.2 Failure to check in during the counter’s operating hours or arriving late will result in forfeiture of your paid fare with no refund.

4.3 If using an e-ticket printed via the online system, it must be clearly printed, and you must arrive at the departure point at least 30 minutes before the scheduled time.

5.1 Travel can be postponed once free of charge within 30 days from the original travel date.

5.2 Online postponements must be made at least 4 hours before departure and must be printed for travel. Postponements made at the Transport Company must be done at least 3 hours before departure. Missing these deadlines will forfeit your right to postpone.

5.3 Once postponed, tickets are non-refundable.

6.1 Online refunds must be processed at least 4 hours before departure. Refunds at the Transport Company must be done at least 3 hours prior. Missing the deadline forfeits the right to a refund.

6.2 A 10% cancellation fee is deducted from the fare (20% for international routes). A 20 THB money transfer fee is charged per refund.

This service is provided for the convenience of passengers. Any actions made using your account, whether by you or another person, whether fraudulent or not, will be considered valid and binding. You accept full responsibility for such actions, and the Company shall not be liable for any resulting damage or loss.

The Company and/or Bus Operator may establish additional service terms. Such additional terms are considered part of this agreement. If any condition is not specified herein, the Bus Operator's terms shall apply. In case of conflict, these Terms and Conditions shall prevail.